Confluent Enhances Real-Time Delivery for Swiggy’s Millions of Users

Confluent, a leading innovator in data streaming, announced today that Swiggy, India’s foremost platform for on-demand convenience, is utilizing Confluent’s fully managed data streaming platform to enhance the operational and analytical systems that underpin its convenience offerings.

In the rapid-moving sector of food and grocery delivery, consumers prioritize convenience and expect prompt, accurate, and dependable service. For Swiggy to meet these expectations, it must synchronize providers and delivery partners in real-time to manage billions of customer orders across nearly 700 cities in India. To enable Swiggy to effectively oversee the data load associated with real-time operations on such a large scale, Confluent’s data streaming platform has become an essential technological ally.

“Today’s customer demands more than just a delivery from Swiggy—they rely on us for consistency, transparency, and quick responses,” stated Madhusudhan Rao, CTO at Swiggy. “As we focus on enhancing customer experiences, our growth hinges on our capacity to offer real-time, millisecond-level insights that simplify complex operational challenges into seamless, effortless customer interactions.”

With the all-encompassing data streaming platform provided by Confluent, complete with pre-built connectors and Apache Flink®, Swiggy has successfully:

• Shifted from open-source Apache Kafka® to a fully-managed data streaming platform, freeing up essential resources previously tied to the continuous maintenance and management of data infrastructure.
  
• Effectively managed asynchronous communications among its services to accurately estimate delivery times for each customer, tailored to their location.
  
• Handled substantial surges in orders through elastic scaling, ensuring consistent and seamless service for customers during peak demand events like festivals.
  
• Better identified and addressed workflow inefficiencies by mapping out its data lineage, thereby streamlining complex workflows and enhancing system efficiency.
  
• Implemented governance capabilities with a simple, one-click solution.
  

“Swiggy’s growth and achievements serve as a valuable roadmap for businesses aiming to convert data complexity into a strategic advantage,” remarked Rubal Sahni, Area Vice President & Country Manager, Confluent India. “We take pride in acting as the technological foundation for Swiggy as it redefines industry standards and customer experiences through data streaming.”Swiggy is rapidly extending its reach across India, committed to improving urban consumers’ quality of life by providing unmatched convenience. With the support of Confluent’s data streaming platform, the company is well-positioned to achieve its expansion objectives while delivering a seamless experience overall.

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